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Thank you for choosing Flagstaff Bone & Joint for your care. We take pride in helping our patients overcome injuries, relieve pain, and return to active, healthy lifestyles.

In this section, you can read stories from patients we’ve treated about their experiences and recoveries under our care.

Read what our patients are saying about Flagstaff Bone & Joint.

You can also read what our patients are saying about Flagstaff Bone & Joint by visiting our doctor profiles.


Average Rating: 4.9
“The doctors, nurses, assistants, and all the staff, in general, are very courteous and very caring people. They treat me with respect and they are very good at explaining to me in detail my problems and at letting me know exactly what they will do for me and what I should expect. They make me feel safe and confident to be under their care.”
– Elvira G.
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“I liked that he listened to what I said.”
– Patricia B.
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“I only wish that I had encountered Dr. Jones three surgeries ago. He is always cheerful and upbeat, totally honest and completely professional. The same can be said about the entire staff.”
– John C.
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“Dr. Jones and his staff provide excellent patient interaction, discussing your medical issues, ways to address them, medications, etc. I would highly recommend Dr. Jones.”
– Marilyn W.
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“Dr. Ross Jones, is an excellent and very caring surgeon that did the necessary repairs to my lower spine and completely eliminated all nerve pain that I had! I highly recommend Dr. Jones and his staff that are just as caring as he is! My quality of life has greatly improved because of his skilled work and I can't say enough about what an honor it is to be involved with Dr. Jones and all of his team.”
– Bill W.
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“I had a hip replacement previously and the relief from pain was immediate. I didn't realize how much pain I had been in until it was gone. Before the surgery, my mobility was so limited that I couldn't even bend over far enough to tie my shoes. A year after the surgery, I was going for ten-mile walks. My office visits were also painless in that they were always on time, and when I was with Dr. Randall, I never felt like the visit was being rushed.”
– Douglas L.
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“Very professional, easy to work with, listened to my concerns and tried very hard to find a solution to my problems. I would recommend Dr. Jones to anybody!”
– Jean L.
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“Very positive.”
– Mary P.
“I was treated with kindness and concern by everyone there.”
– Betty R.
“All the staff are wonderfully kind and accommodating.”
– Kimberly B.