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Thank you for choosing Flagstaff Bone & Joint for your care. We take pride in helping our patients overcome injuries, relieve pain, and return to active, healthy lifestyles.

In this section, you can read stories from patients we’ve treated about their experiences and recoveries under our care.

Read what our patients are saying about Flagstaff Bone & Joint.

You can also read what our patients are saying about Flagstaff Bone & Joint by visiting our doctor profiles.


Average Rating: 4.9
“It was a kind and joyful experience. No complaints. Good people. I would recommend to anybody that needed one.”
– John H.
“The doctor was very kind!!”
– Nancy P.
“The provider is very impressive, and the office staff is friendly.”
– Ronnie H.
“He was attentive and explained why we needed X-rays and an MRI before any diagnosis of my left knee. He recommended I return to using my cane to avoid a possible fall, which I did not like hearing, having worked so hard to regain leg strength. He took time to discuss my fall risk without the use of my cane. I appreciated his concern. Thank you.”
– Martha D.
“I am happy with my two visits to Dr. Ross. After X-rays and an MRI, he was extremely helpful in explaining the cause of my pain. He let me know of options to alleviate the pain, including injections and surgery. I feel confident that he has answered my questions to help me in my decision of how to proceed. I highly recommend Dr. Ross!”
– Kathleen H.
Treated by:
“Very quick and friendly. Enjoyed the staff and doctor interaction.”
– Ken E.
Treated by:
“Fast service. Thank you for all your help.”
– David C.
“Dr. Randall is excellent, but a dr is often only as good as her support staff.”
– Shirley R.
Treated by:
“I have had two issues, a fall that broke my patella, and before that lower back pain seeing Dr. O'Donnell. I have had at least five visits to your office, and for every appointment, the doctor was on time. I have never experienced this at any doctors' office in 50 years. Thanks, it sure says that you care for your patients. Of course, the medical care was exceptional, and all staffers were great. One time I was at my medical equipment provider, and they couldn't find a script for a TENS machine. I called your office, and the staffer was able to get another script faxed to All-Med while I was still in the store. I think that was way above the norm as most of the time in other offices you have to leave messages to be called back the next day. Thank you for your outstanding office.”
– Donald W.
Treated by:
“The friendliest office staff and provider I've ever dealt with! Did I say On Time? They were! Clean and quaint office. Perfect way to start my day.”
– Joni B.