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  Flagstaff Bone & Joint conducted a comprehensive patient satisfaction survey in the third and fourth quarters of 2006 and the first quarter of 2007.  The purpose of the survey was to measure patient perceptions of the work processes and provider/staff performance that affect satisfaction, loyalty, and willingness to refer others to the practice.  A total of 336 completed surveys were received and tabulated.


Survey Highlights from Dr. Randall’s Patients
See full survey results for Dr. Randall


Your Overall Satisfaction With:

 

Excellent

Very Good

Good

Fair

Poor

Our practice

81.8%

15.9%

2.3%

0.0%

0.0%

The quality of your medical care

86.4%

9.1%

4.5%

0.0%

0.0%

Overall rating of care

86.0%

9.3%

4.7%

0.0%

0.0%
 

 

Definitely
Yes

Probably
Yes

Don’t
Know

Probably
No

Definitely
No

Would you recommend the provider?

88.4%

11.6%

0%

0.0%

0.0%


PATIENT TESTIMONIALS
Here is what our patients had to say about us in a recent survey:

man“Everyone we dealt with was helpful and we felt comfortable and knew what to expect.  Thank you Terri, Richard, and Dr. Randall!”


 
   
woman“I don’t see how you could improve anything.  Terri is great and Dr. Randall is the best doctor I have ever had.”

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